Privacy Policy

This Privacy Policy explains how ThreatBlock (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website, enquire about our programs, or enroll in our training courses.

Information We Collect

We collect information you provide directly to us, and limited technical information collected automatically when you use our website.

• Contact details — name, email address, and phone number you share through enquiry forms, WhatsApp, email, or phone calls.
• Academic and professional details — education background, current role, and the course or certification you are interested in, so our counsellors can recommend the right track.
• Payment information — billing details required to process course fees. Card and banking data is handled by our payment providers; we do not store full card numbers.
• Training records — attendance, lab progress, assessment results, and certificates issued to you.
• Technical data — IP address, browser type, device information, and pages visited, collected through cookies and similar technologies.

How We Use Your Information

• To respond to enquiries and provide counselling on courses and certifications.
• To enroll you in courses, schedule live sessions, and deliver training materials.
• To process payments, issue invoices, and maintain financial records as required by law.
• To issue completion certificates and verify them for employers on your request.
• To send batch updates, schedule changes, and service messages related to your training.
• To share occasional updates about new courses or offers — only if you opt in, and you can unsubscribe at any time.
• To improve our website, courses, and student experience.

Sharing of Information

We do not sell your personal information. We share it only with:

• Service providers who help us operate — payment gateways, communication platforms (such as Microsoft Teams and WhatsApp Business), and hosting providers — strictly to deliver our services.
• Certification bodies, only where you enroll in a certification-aligned program that requires exam registration.
• Legal authorities, where disclosure is required by applicable law or a valid legal process.

Data Retention

We retain enquiry data for up to 24 months from your last interaction with us. Enrollment, training, and certification records are retained for as long as needed to verify your credentials and to meet legal and accounting obligations. You may request earlier deletion of data we are not legally required to keep.

Your Rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023 (India), you have the right to:

• Access a copy of the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data, where we have no legal obligation to retain it.
• Withdraw consent to marketing communications at any time.
• Raise a grievance about how your data is handled.

To exercise any of these rights, contact us using the details below. We aim to respond within 30 days.

Data Security

We apply appropriate technical and organisational measures to protect your data — encrypted connections (HTTPS), access controls, and least-privilege practices. As a cybersecurity training company, we hold ourselves to the standards we teach. No system is perfectly secure, however, and we encourage you to contact us immediately if you suspect any misuse of your data.

Third-Party Links

Our website links to external platforms such as LinkedIn, YouTube, GitHub, Instagram, X, and WhatsApp. These services operate under their own privacy policies, and we are not responsible for their practices.

Children’s Privacy

Our courses are intended for learners aged 16 and above. We do not knowingly collect personal information from children under 16. If you believe a child has provided us personal data, please contact us and we will delete it.

Changes to This Policy

We may update this policy from time to time. The “Last updated” date at the top reflects the latest revision. Material changes will be highlighted on this page.

Contact Us

For privacy questions, requests, or grievances, reach us at:

• Email: [email protected]
• Phone: +91-922-023-3681
• Address: 67, 2nd Floor, Satya Niketan, New Delhi 110021, India